The most important thing to do, in order to prevent any further damage, is to immediately power off and un-plug the SSD drive. It is important to stop using it and to not let anybody who does not know what they are doing use it or try to use any software to scan or make changes to the disk. Taking these measures will greatly improve the chances of a successful data recovery.

Yep, most of the time we can!

When it comes to recovering data from a failed Solid-State Drive SSD or Hard Disk Drive HDD, you often get one shot at it. We have the skills, knowledge and expertise as well as the most advanced equipment available in the world to provide the safest and best possible chance at recovering your lost data. In fact, if we are so confident on our expertise, that if we cannot recover your data, we do not charge you anything.

SSD’s can fail in many ways. Most commonly we see solid state drives presenting with bad sectors, read errors, file system or partition corruption as well as damaged printed circuit boards (PCBs) and firmware problems. In pretty much all of these cases, we can recover your data.

If your SSD is making any unusual sounds or is getting really hot. These symptoms are very common and we specialise in such cases.

We would say that in most cases where SSD’s have failed where there is not damage to the PCB, or files have been overwritten, the data can usually be recovered with integrity.

Cases that are generally not recoverable typically involve snapped PCB’s or overwritten data.

Solid state drives fail in many different ways, they have their own circuitry as well as complex firmware. The time required to recover your failed SSD drive varies depending on what kind of problem it has and how it responds to the repairs we make.

If your job does not require cleanroom work, typically we can recover your data anywhere from a few days to a week. If your drive has liquid or physical damage and requires physical repair, expect a longer turnaround of up to 1 to 2 weeks. If you require a much faster turnaround time, we would recommend calling us and selecting emergency 24/7 service turn around.

Put simply, emergency service allows your job to go straight to the top of the queue and we will work tirelessly 24 hours a day, seven days a week until your data is recovered. In some cases this could mean 1 to 2 days, other cases it could still take a week. There are some cases that we have repaired quickly but just simply take a very long time to image. It really comes down to the complexity of the case, parts availability and how the drive responds to the repairs we carry out.